Refund policy
Overview
At Pawzzle.site, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on all eligible purchases.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To qualify for a return:
- Your request must be submitted within 30 days after delivery.
- Products should be returned in acceptable condition.
- Proof of purchase is required.
- Items must not show signs of misuse, intentional damage, or unauthorized modifications.
Free Returns
We proudly provide free return shipping worldwide for eligible products.
To request a return, please contact us:
Email:
winebrennerbourgon54@hotmail.com
Phone:
(647) 293-5007
Our customer support team will guide you through the return process.
Refund Processing
Once the returned product has been received and inspected, you will receive confirmation regarding your refund status.
Approved refunds will be issued to the original payment method.
Refunds generally appear within 5–10 business days depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Product photos
- Packaging photos
We will review the issue promptly and arrange an appropriate solution.
Order Cancellation
Orders may be canceled before shipment.
After shipment, cancellation is no longer available, but eligible products may still be returned under this policy.